Refund policy

Refund & Damaged Items Policy

Thank you for shopping with us.

No Return Policy

We do not accept returns or exchanges once an order has been delivered.

Please make sure to review your order carefully before completing your purchase.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at:

Email: rovastore2@gmail.com

To help us review your claim, please include:

Your order number
Clear photos of the damaged, defective, or incorrect item
A brief description of the issue

After reviewing your request, if the item is confirmed to be damaged, defective, or incorrect, we will issue a full refund to your original payment method. We do not require the item to be returned.

Refunds

Once your claim has been approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at rovastore2@gmail.com.